Return and Refund Policy

Last updated: 04/11/2023

At Abberfeldy, we are committed to ensuring your satisfaction with your purchase. This Return and Refund Policy outlines the conditions under which we offer returns and refunds.

1. Returns

We offer free returns for items that meet the following criteria:

1.1 Eligibility for Returns

• The item is in its original, unopened, and undamaged condition.
• The return request is made within 10 days after the customer has received the goods.
• The item is not on our list of non-returnable items (see Section 2).

1.2 Initiating a Return

To initiate a return, please follow these steps:

• Contact our customer support team at info@abberfeldy.com to request a return authorization.
• Once your request is approved, you will receive instructions on how to return the item.

1.3 Return Shipping

You are responsible for the cost of return shipping unless the return is due to our error.

2. Non-Returnable Items

The following items are not eligible for returns:

• Personalized or customized items.
• Perishable goods.
• Digital products.
• Intimate or sanitary goods.
• Gift cards.

3. Refunds

3.1 Eligibility for Refunds

Refunds will be issued for eligible returned items that meet the following criteria:

• The returned item is in its original, unopened, and undamaged condition.
• The return request is made within 10 days of the received date.

3.2 Refund Process

Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

3.3 Timeframe for Refunds

Refunds will be processed within 10 days of receiving the returned item and verifying its eligibility.

4. Contact Us

If you have any questions or concerns about our return and refund policy, please contact us at info@abberfeldy.com